Carrier Switches (Churn) White Papers

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Carrier Switches (Churn) White Papers (View All Report Types)

ROI analysis: JBoss Enterprise BRMS Compared to Drools, the JBoss Community Project sponsored by Red Hat WHITE PAPER: Drools, a business rules management system (BRMS) created by members of the JBoss developer community, offers the innovation you need for early stage projects or proof-of-concepts. But when it comes to mission-critical applications, don't you want the assurance of SLA-based support, patches, and updates? Posted: 12 May 2014 \| Published: 31 Dec 2012 TOPICS: Application Development \| Business Process Management \| Business Process Management Software \| Business Processes \| Open Source \| SOA

BPS Edge: CEM The New Style of Customer Engagement Management sponsored by Hewlett Packard Enterprise WHITE PAPER: Find out about the most recent customer engagement management innovations. Posted: 03 Jul 2014 \| Published: 31 Mar 2014 TOPICS: Business Intelligence \| CRM \| CRM Analytics \| CRM Software \| Customer Data Management \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Data Analytics \| Mobile CRM \| Mobile Device Management \| Social Computing

How Are DDoS Attacks Evolving? sponsored by Neustar® WHITE PAPER: This resource highlights the top 8 changes in distributed denial of service (DDoS) attacks that most organizations aren't ready to defend against. Posted: 05 May 2014 \| Published: 05 May 2014 TOPICS: Customer Service \| Cybersecurity \| Denial of Service Attacks \| Hackers \| Malware \| Network Security \| Security \| Security Architectures \| Security Infrastructure \| Security Management \| Security Managers \| Security Systems \| Security Threats

How-To Guide: Top Ways to Optimize Your Contact Center Investment sponsored by Cisco WHITE PAPER: Find out what you need to know to ensure your contact center runs to the best of its ability. Posted: 16 Jun 2014 \| Published: 31 Dec 2013 TOPICS: Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Software \| Customer Interaction Services \| Customer Satisfaction \| Customer Service

Successful Customer Experience Calls for Customer Insight sponsored by Sitecore WHITE PAPER: Find out how learning more about what your customers want can boost your customer loyalty rates. Posted: 12 Jun 2014 \| Published: 30 Apr 2014 TOPICS: Business Process Management \| CRM \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service

10 tips to integrate mobile and social marketing sponsored by IBM WHITE PAPER: In this white paper, get 10 tips to help break through the silos and integrate social and mobile marketing with traditional channels. Posted: 18 Feb 2014 \| Published: 30 Nov 2013 TOPICS: CRM \| CRM Best Practices \| Customer Data Management \| Customer Satisfaction \| Marketing \| Mobile CRM \| Sales and Marketing Software \| Social Computing \| Social Networking

Speech-to-Text Analytics Reveals New Insights Into Consumer Behavior sponsored by IBM WHITE PAPER: This white paper describes how Telerx, a global contact center outsourcing provider, embrace the methods that modern consumers are utilizing to share their opinions and turned raw data into valuable insight for their clients. Posted: 20 Feb 2015 \| Published: 31 Jan 2013 TOPICS: Analytic Applications Software \| Business Intelligence \| Business Intelligence Software \| Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Consumer Market \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Services \| CRM Software \| Customer Data Management \| Customer Data Management Software \| Customer Service \| Customer Service Best Practices \| Data Analytics \| Data Management \| Data Management Software \| Predictive Analytics \| Social Computing \| Social Networking \| Structured Data \| Unstructured Data

Consult the new dictionary for customer experience KPIs sponsored by Oracle Corporation WHITE PAPER: This guide was written to help identify or measure those critical CX measurement points that provide feedback on the health and success of a CX initiative. It is intended to familiarize you with important CX measurements and Key Performance Indicators (KPIs) along with providing a definition and a method to calculate their value. Posted: 27 Mar 2014 \| Published: 30 Sep 2012 TOPICS: Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Retention \| Customer Satisfaction \| Customer Service \| Data Analytics \| Metrics \| Operational Metrics (Systems) \| Strategic Planning

Jumpstart your journey to personalized digital marketing sponsored by IBM WHITE PAPER: Consult the following white paper to uncover what you can do to empower your business to deliver personalized marketing, increase the pull of campaigns, as well as increase customer retention and satisfaction—all through the use of real-time marketing. Posted: 03 Mar 2014 \| Published: 03 Mar 2014 TOPICS: Content Analytics \| Content Delivery \| Content Integration \| Content Management \| CRM \| CRM Analytics \| Customer Data Integration \| Customer Data Management \| Customer Retention \| Customer Satisfaction

Transform Business: Explore Strategic Business Transformation Requirements sponsored by Hewlett Packard Enterprise WHITE PAPER: Find out how businesses are overcoming today's challenges such as the explosion of social media and more stringent security and regulatory requirements. Posted: 03 Jul 2014 \| Published: 31 Oct 2013 TOPICS: Business Process Management \| Customer Data Management \| Customer Satisfaction \| Customer Service \| Data Analytics \| Data Management